Cancellation and Refund Policy

1. Scope and Seller of Record

This Policy applies to cancellation, withdrawal, and refunds for the Baroro Basic and Creator subscriptions. Baroro is the seller and supplier of the digital Service. Payments are processed through a payment processor connected through PortOne.

2. Canceling Automatic Renewal

You may cancel automatic renewal at any time through Billing in Baroro Settings. Cancellation takes effect at the end of the current billing period. No later period will be charged, and paid-plan features remain available until the current period ends.

You can also cancel automatic subscription renewal directly within the Baroro account withdrawal process.

3. Seven-Day Withdrawal Right and Refunds

Baroro manually reviews a full-refund request when it is made within seven days of the transaction and 50 or fewer AI allowance units from that payment's linked period have been confirmed as used. Baroro does not offer partial or automatic refunds as a matter of commercial policy.

If performance of a digital Service has begun, withdrawal may be limited where applicable law permits and the required notice was provided. Nothing in this Policy limits non-waivable statutory consumer rights, including statutory right of withdrawal or mid-term cancellation under Korean e-commerce laws. Report billing errors, duplicate charges, charges after cancellation, or a Service that materially differs from its contract regardless of the time or usage threshold.

4. How to Request a Refund

Submit a request using the Baroro billing and refund form. Include the order number or transaction ID, the email used for payment, the transaction date, and the reason for the request. Do not send full card or bank-account details.

5. Review and Payment Processing

Baroro reviews the request and submits an eligible refund through PortOne to the connected payment processor and original payment method. Your bank or payment provider may require additional time before the allowance appears. If mandatory Korean law requires a different processing period, that period prevails.

6. Effect of an Approved Refund

Once a full refund is confirmed, the paid subscription entitlement connected to that payment is permanently revoked and its linked AI allowance period is closed. Any unused allowance in that period is no longer available. Free allowance and allowance from unrelated paid-plan payments are not removed. Access to retained or restorable paid-plan features may also end in accordance with the Service plan.

A request may be declined, or account access may be restricted to the extent permitted by law, where there is evidence of fraud, refund abuse, or materially false information. This does not limit non-waivable consumer rights.

7. Contact

Baroro: contact@baroroai.com or the billing and refund form.